Select a region
Jersey Airport has received an overall satisfaction rate of 76% among travellers who responded to a recent survey conducted by leading consumer magazine Which?
The survey, which rated both large and smaller airports across the British Isles awarded a top five star rating for Jersey Airport’s security process and highly recommended its airside departures lounge, seating provision and signage. The results, which have just been published, place the Airport as the eighth Best Regional Airport in the British Isles.
Jersey Airport says it has committed to improving the journey experience of its passengers with the customer relations team devising a series of enhancement initiatives.
This has included a security fast-pass for passengers with restricted movement as well as those families with young children, the expansion of the "Happy to Help" welcome host programme on summer Saturdays, clearer terminal signage and a customer satisfaction survey. The feedback from this survey has also helped the Airport analyse and monitor its level of customer service progress and has been so successful that similar versions will be introduced across other parts of the business, including Elizabeth Harbour terminal as well as Jersey Marinas.
Other initiatives have seen more animation in the departures terminal and the installation of a bouncy castle for youngsters travelling on a busy Saturday.
Group customer relations manager for Ports of Jersey, Rosemarie Grimster, who has overall responsibility for the ports’ terminals, said: "This is great news not only for those employed directly by Jersey Airport but our on-site business partners as well, including ground handlers, retailers and security staff. We have made huge efforts in recent years to engage more proactively with airport users and it appears that our efforts are paying off as to have received such an accolade from a leading consumer publication is a great testament to the entire airport team for their efforts."
Comments
Comments on this story express the views of the commentator only, not Bailiwick Publishing. We are unable to guarantee the accuracy of any of those comments.