“Colleagues often ask each other where they can find certain information or relevant advice that we can share to help our clients, who have a diverse range of needs and issues,” Employment Coordinator, Helen Clayton, said.
“So having this central space where we can share our knowledge and experience a variety of resources will hopefully assist both staff and clients.”
It is hoped the new resources, funded by Barclays, will give JET’s clients more autonomy in the charity’s job clubs and empower them to do more independently.
Pictured: “The client website covers everything we can think of, presented in a logical way, across 88 pages,” Employment Coordinator, Helen Clayton, said.
“We provide training and development opportunities for clients and it will be great to base these around the practical website content. So for example, if we want to work on customer service skills, phone skills or interview preparation, we can incorporate the links or YouTube clips into group sessions.
“For those clients who are in work, it can be tricky to meet during normal office hours, so although the website doesn’t replace our face-to-face contact, we can refer them to the advice online for immediate tips and guidance pending a meeting with their Coordinator.
“The client website covers everything we can think of, presented in a logical way, across 88 pages.”
Employment Services manager Emma Powell added: “The great thing about the site is its accessibility. We wanted people to be able to access it themselves, from home, and without the need for a log-in and password.
“Everyone can read the information there, whether they are clients or prospective clients.”