The woman behind a campaign to put JT’s customers at the heart of every conversation has been shortlisted for her leadership at the International Customer Service Awards.
Tamara O'Brien, JT’s Group Head of Customer Experience, has been named as one of the six finalists in the Customer Experience Leader category of the awards, which will be announced at a ceremony in Amsterdam on 21 November 2019.
She led a campaign across all of JT’s offices to reshape the customer experience for JT customers and support that experience through digital technology like the JT App.
“Over the last few years, JT has been on a journey to transform itself from a local telecoms provider to a world class communications brand. Our purpose is to connect our islands and our customers to their future, and it is crucial for us to bring our people and our customers with us," Ms O'Brien said.
"On a personal level, I am honoured to have been named as a finalist however it’s the hard work and commitment of all our teams, across the company, that has got us here," she added. "We empowered our people to believe in themselves and show them the vital role each one plays in supporting our customers. Our goal was to shift our culture in every area of the business so that the first question on everyone’s mind, no matter what their job, was and remains, ‘How will our customers feel about this?’ "
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