The 'Busy Queen Bee' is launching two new franchises on Christmas Eve in India and Kenya.
Aarti Trivedi Dasmunshi will head up the new The Busy Queen Bee Mumbai franchise, while Miriam Murugo will head up The Busy Queen Bee Nairobi.
Claire Boscq-Scott established The Busy Queen Bee brand in 2009 and has more than 25 years’ experience in the customer services industry. She said: “The mystery shopping division of the business now caters to more than 40 companies, across four islands, with 85 professionally trained mystery shoppers. We also offer extensive training programs in customer service, speed buzzing events and most recently, launched the book, Thrive with The Hive."
She launched her first Franchise in 2015 and is now looking at growing the Franchise opportunity in French and English speaking countries. “I am very proud of The Busy Queen Bee brand and the development of the franchise model is one part in our plan to continue to expand the business, its service offering and locations. Having Aarti in Mumbai and Miriam in Nairobi is amazing, not only to raise the standard of customer service around the world but also to empower women to start their own successful business with the help and support of moi, the Franchisor and I very much look forward to their success.”
Ms Trivedi Dasmunshi has been a Customer Service Evaluator and Auditor since 2014 in USA and in Mumbai. She said: "Claire is a formidable force in the customer services industry having developed an extensive network of clients and a very comprehensive Franchise opportunity. I am extremely excited about the new venture in Mumbai."
Ms Murugo has a hospitality background and met Mrs Boscq-Scott when she was working at l’Horizon Hotel Spa nine years ago. After moving back to Kenya, she never stopped watching what Mrs Boscq-Scott was doing knowing that one day, she could be part of her team.
She said: "The opportunity to be part of The Busy Queen Bee franchise was something I could not pass up. I am thrilled to be developing Mystery Shopping
service in Nairobi, it is something our local businesses will need so they can improve their service delivery, I cannot wait to start buzzing."
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