JT reaches UK Customer Experience Award finals

Wednesday 28 July 2021

JT has reached the the finals in four categories at the UK Customer Experience Awards.

The telecoms provider is shortlisted in the categories of ‘Customer Experience in the Crisis', ‘CX in the Community', ‘The Best Use of Insight and Feedback’, and ‘Business change and transformation'.

Daragh McDermott, Managing Director JT Channel Islands, said: "We are nothing without the people that make up JT, these dedicated teams are the guardians of the islands critical infrastructure, and this is recognition of that service.”

Tamara O’Brien, Group Head of Corporate Communications, Brand & CX, added: “During the pandemic customer enquiries increased by more than 350%, and with that came invaluable feedback and opportunities for us to adapt how we supported our customers better and faster and across the channels they needed us most.

"From this insight we very quickly adapted our customer experience efforts to meet customers’ primary needs, which were safety, security, and everyday convenience. Our teams rose to whatever challenge came their way, adapted to providing a faster and more digital service and I am so pleased that their efforts are being recognised on a national stage.’’

The winners will be announced in October.