He said: “I’d always been interested in IT but wasn’t sure how to make the move. Although I started my mechanical apprenticeship at 15 years old in a family-run business, I’d been working as a Honda Technician for over 20 years, with the role getting more technical since we started using IT-based diagnostics on the cars, and I was keen to develop this knowledge. A friend spotted an advert for the Logicalis Apprenticeship Scheme and I applied."

As part of the programme, the Security Operations Team assessed Mr Travert's skills, and his vast experience in customer services, and offered him the role. As Service Delivery Manger, he will be responsible for communicating with customers, ensuring they’re informed about the status of their projects, and relaying updates to the security team so they can ensure the project meets customer expectations.

Paul Johnson, Security Operations Manager, Logicalis, said: “Customer service is an important part of our work at the SOC. Some people may think it’s all about technical solutions, but every problem has as much to do with people, and how they use services and products, as the tech itself.

“Roy shows how it’s never too late to change careers. Logicalis welcomes people at many different career stages, from a wide variety of industries. Our apprenticeships give people who have never worked in IT the opportunity to learn the necessary skills and take on new roles in security management.”