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This year’s Sure Guernsey Customer Service Awards will include a trophy for entrepreneurial spirit in memory of the local telecoms company’s late CEO.
The nomination period opens on Monday 24 April for the awards, which are now in their seventh year and reward exceptional customer service across a variety of sectors in the island.
A ceremony will be held in Market Square to announce the winners on Thursday 6 July.
This year sees the introduction of a trophy in honour of Eddie Saints, who died suddenly earlier this year, which will celebrate entrepreneurship. The award will be presented to an individual who has shown initiative and been proactive in developing and implementing new ideas relating to the delivery of customer service in their organisation.
Mr Saints was a keen supporter of entrepreneurial spirit on the island and was passionate about helping to develop entrepreneurial and employability skills in young people, having been a mentor for the Channel Islands Student Business challenge in Guernsey as well as mentoring many individuals personally in both Guernsey and previously in Bermuda.
The 2017 awards are comprised of 12 categories covering multiple business sectors. The categories include: aspiring star (under 25), self-employed, best team, overall customer experience, States employee, humble volunteer (charitable/caring), best service at a visitor attraction, food/hospitality award, best service in tourism, innovation in customer service, best use of social media and the new entrepreneurial spirit category. One overall winner is then selected from the 12 category winners for the overall customer service award.
Sure customer experience director, Charlotte Dunsterville, said: “Eddie was an inspirational leader in our business and we wanted to honour him at the 2017 Customer Service Awards as he was so supportive of the awards and really enjoyed attending last year’s event to present the best business award.
“The addition of the entrepreneurial spirit award in his memory is a great tribute as Eddie was passionate about entrepreneurialism and developing ideas to improve and grow our business. Rewarding those who are innovative and really go the extra mile with a can-do attitude to offer a great customer experience, which is vital for business success, is very appropriate.”
Nominations for the 2017 Guernsey Customer Service Awards are open until Friday 9 June.
Islanders can nominate online at http://thecustomerserviceawards.com/ or pick up a nomination form from Sure, Co-Op stores, Guernsey Airport, Guernsey Post HQ, Situations Recruitment, Airtel Vodafone, Moores Hotel, B&Q, The Guernsey Chamber of Commerce, Island FM, Lloyds Bank (all branches), Barclays Bank, White D’Or, The OGH Hotel and The Duke of Richmond Hotel.
