Purpose of the role:
You will be required to administer a client portfolio, under the supervision of a Senior Administrator/Assistant Manager or given Line Manager.
Responsibilities:
Administer and monitor a client portfolio within the timescales set and agreed, investigating and suggesting enhancements where necessary, ensuring timely and effective client care
Manage own billing and cash collection/debtors process and minimise write-offs where possible
Complete the review process for client entities and be aware of risk exposure, including the fulfilment of responsibilities under the review procedures
Awareness and adherence to contractual and statutory obligations under the Groups policies, procedures and guidelines, including the Groups core values and expected behaviours
Check, maintain and ensure the accuracy of the central diary system relevant to client portfolio managed, to ensure deadlines are recorded and subsequently achieved
Skills required:
Excellent communication skills (both written and oral)
High attention to detail
Completer/finisher
Ability to work to tight deadlines
Preferred but not essential - Professional qualification (ACCA/ICSA/STEP)