Full Description

Our client is seeking a dedicated Customer Support Representative to join their team in Jersey. The successful candidate will work collaboratively across the business to deliver an excellent customer experience by providing high-quality support to both external and internal customers. This role involves assessing and meeting clients needs to maintain high customer satisfaction. Click here to read more. Job Duties: Welcome, assist, and direct visitors to the office in a courteous and professional manner while adhering to security policies and procedures. Troubleshoot common issues with products and services at the first point of contact, determining the quickest and most effective solutions, and escalating queries where appropriate. Provide limited product and service information, responding accurately and efficiently to queries received via post, email, or telephone, and escalate to Brokers or Leaders when necessary. Attract potential customers by answering product and service questions and suggesting information about other insurance products. Manage the daily receipt and processing of customer payments by cash, credit card, or cheque, ensuring all transactions are accurately accounted for in accordance with company procedures. Perform daily reconciliation and balancing of the payment system, reporting any anomalies, discrepancies, or errors to the Finance Department immediately. Support the wider business by performing basic insurance administrative tasks and any other ad hoc activities required by the business in a timely manner. Develop and maintain knowledge and upskill where required to service clients professionally and compliantly, ensuring a consistently high-quality experience that meets the requirements and standards of the client, suppliers, and regulators. Suggest improvements to work systems and processes to enhance the effectiveness of the Customer Support function. Demonstrate behaviours in line with the company values as outlined in the Employee Behaviour Framework Document. Maintain effective communication with colleagues and customers to maximise business performance, using the most appropriate communication methods. Deliver short-term or one-off projects and activities to the standards and outcomes agreed upon with your Team Leader. Job Requirements: A good level of general education, including GCSEs (or equivalent) in Mathematics and English at Grade C or above. Entry-level CII Professional qualification, or a willingness to participate in required training to pursue a career within the Insurance Industry and obtain the relevant professional qualification. Experience in a busy, highly customer-focused service delivery role. Excellent customer care and interpersonal skills. Ability to proactively prevent and manage conflict to ensure a smooth customer experience. Solid written and verbal communication skills with basic knowledge of office equipment and software, including email. Strong attention to detail with a methodical and thorough approach to work. Ability to multitask, prioritise, and manage time effectively. A willingness to become familiar with the Insurance market and client products and services. What Youll Love: This role offers the opportunity to work within a supportive and dynamic team committed to delivering an exceptional customer experience. You will enjoy the chance to further develop your skills in a role that values initiative, customer focus, and personal growth. This is an ideal opportunity for those looking to advance their career in the Insurance Industry while contributing to a positive and productive work environment. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists byclicking here

For more information please visit http://www.itchyfeetoffshore.com/jobs/31091-customer-support-representative-jersey/.

---

« Return to Adverts