Deliver
high standard of events internal and external throughout the year to promote the
Brand and build Networking group of clients which compliment the Company.
Must
be comfortable in a role that demands a creative, business-driven mindset and
lasting relationships with vendors.
To
attain the highest possible standards of Customer Service, Merchandising and
all shop floor duties to maximise sales while working within the Aims and
Values of the Company.
MAIN AREAS OF RESPONSIBILITY·
Understand
requirements for each event. Plan event
with attention to financial and time constraints. Book venues. Research
vendors and choose the best combination of quality and cost. Negotiate
with vendor to achieve the most favourable terms. Manage all
event operations. Attend
Networking opportunities. Building up
a group of networking clients. Responsible
for good customer service. Health and
Safety compliant. Working on
the till when required. Ensure high
levels of cleanliness standard are met. Effectively grow profits. Execution of the store business plan. Effectively develop and execute excellent customer service. Delivery of the required standard in all areas of compliance and due
diligence. Assess
customers’ needs and provide assistance and information on product features. Remain
knowledgeable on products offered and discuss available options. Process POS
(point of sale) purchases. Cross sell
products. Handle
returns of merchandise. Team up with
co-workers to ensure proper customer service. Build
productive trust relationships with customers. Comply with
inventory control procedures/Stocktake. Adhere to
personal standards and dress regulations. Daily
housekeeping duties and maintaining good standards of stock and merchandising. To adhere to
Company’s policies, ensuring legal compliance. To attend
training courses and take ownership of own learning and development. Keep up to date with new processes and procedures. Operational Support the shop business plan. Achieve the agreed targets of sales. Maintain a high standard of shop
presentation, through effective use of the daily shop walks. Implement effective stock management
controls and disciplines, to deliver outstanding availability. Protect colleagues and customers by
providing a safe and clean shopping environment. To open and close the premises and ensure the site is secure if required. Welcome
customers by greeting them; offering them assistance. Assisting
customers by providing information on products. Help
customers to make selections by offering suggestions and opinions. Processing
transactions.
Other
duties·
To carry out
any other duties and responsibilities commensurate with the post as required.
SKILLS AND KNOWLEDGE REQUIRED ·
Effective time-management skills. Patience and the ability to remain calm. Ability to receive feedback and act on it, when necessary. Ability and willingness to acquire job-related skills and knowledge
through self-development and by learning from others. Ability to work as part of a team and as an individual. Sensitivity and understanding.. Good attention to detail. Background in Customer Service ideal but not essential. Retail experience would be advantageous. Ability to work under pressure in a busy environment. Ability to communicate with colleagues and customers in English language.