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Global Service Desk Agents

Customer Services Enquire

Type:

Full Time

Full Description

Package- Circa £26,500 + 24 Days Holiday + Pension Scheme + Performance Bonus / Commission Scheme + Private Health + Dental Package + Death in Service + 24/7 role + 5 years residency required
Are you good with customers? Are you great at taking ownership of an issue and pushing it through to a resolution? Do you thrive on things changing all the time? Then this 24/7 shift based vacancy could be the perfect role for you! Reporting to Ed Williamson , Global Service Desk Supervisor, this role is responsible for receiving, categorising, logging and retaining ownership of our CI and global customer service incidents and service requests. The role is also responsible for managing and monitoring the service requests while ensuring they are passed on to the relevant resolving group. The role also acts as a contact point for our CI Global customers 24/7, raising incidents, dealing with customer queries all while making sure that SLA’s are adhered to and that high levels of customer service are maintained. We are a global company at the forefront of technological innovation and offer many exciting employment opportunities across the Channel Islands and around the world. JT is actively seeking creative, innovative, team-oriented, agile and talented individuals who are passionate about our brand and its ongoing missionto become the partner of choice for global telecoms innovation.

Essential Experience, Skills &Qualifications

Experience in front line customer services or contact centre operations within the IT Services or Telco industries
Client communication skills and experience in managing expectations in relation to faults, problems / incidents

Desired Experience, Skills & Qualifications

A basic understanding of IT & Networking communications Voice, Mobile and Data technology areas is desirable
An understanding of office computer software i.e. word processing and spreadsheet applications.

Does the thought of being part of our 24/7 customer service team excite you? Come and join us!
JT are committed to equality of opportunity for all staff and welcome applicants from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To apply, please go to https://jtglobal.taleo.net/careersection/jt_external/jobsearch.ftl?lang=en&portal=8105120380