Friday 15 October 2021
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Senior Corporate Officer - Service Delivery (3 month Contract)

Trust & Company Administration Enquire


Hours:Full Time

Full Description

Purpose of the role: This role is a 3 month contract, tobe responsible for supporting a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments service standards and company policies and procedures. Responsibilities: Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts Serve as a general point of contact for your teams client relationships and ensure client satisfaction Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded Ensure all work performed is invoiced on time and in line with client contracts Support Relationship Managers and the Finance function for any outstanding client debt Work with your team to ensure you build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice, and support Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD. Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Relationship Managers and achieve contract extensions or additional business within the account(s) Support head of Service delivery for the function to ensure the improvement of their total service delivery to clients To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate Skills required: Ideally, 2 years relevant experience, ideally to hold or willing to study towards a JFSC Table 5 qualification Relevant professional qualification, ideally A level or equivalent Good written and verbal communication Customer service oriented with a passion for consistently exceeding client expectation Good knowledge of software packages, i.e., Microsoft Office Good knowledge of relevant regulatory requirements and standards Ensure clear and effective communication with department A strong communicator to various stakeholders, including colleagues, clients, auditors, and suppliers

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