Senior Corporate Officer - Service Delivery (3 month Contract)
Trust & Company Administration
Purpose of the role:
This role is a 3 month contract, tobe responsible for supporting a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments service standards and company policies and procedures.
Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts
Serve as a general point of contact for your teams client relationships and ensure client satisfaction
Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded
Ensure all work performed is invoiced on time and in line with client contracts
Support Relationship Managers and the Finance function for any outstanding client debt
Work with your team to ensure you build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice, and support
Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD.
Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the Relationship Managers and achieve contract extensions or additional business within the account(s)
Support head of Service delivery for the function to ensure the improvement of their total service delivery to clients
To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate
Ideally, 2 years relevant experience, ideally to hold or willing to study towards a JFSC Table 5 qualification
Relevant professional qualification, ideally A level or equivalent
Good written and verbal communication
Customer service oriented with a passion for consistently exceeding client expectation
Good knowledge of software packages, i.e., Microsoft Office
Good knowledge of relevant regulatory requirements and standards
Ensure clear and effective communication with department
A strong communicator to various stakeholders, including colleagues, clients, auditors, and suppliers
For more information please visit https://jobs.axalleine.je/job/senior-corporate-officer-service-delivery-(3-month-contract)-203.aspx.
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