The primary role of this position is to service the IT support needs of the end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support.
This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the Service Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction.
You will work as a member of the Global IT Organization, in a global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing the internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 3500 and growing worldwide. Experienced IT practitioners are welcome, but weight will be given to customer focused individual who show the right can-do attitude and a voracious appetite for working in an exciting team.
More information about the role is available upon request contact the team today for further details.
For more information please visit https://www.alexanderdaniels.je/job/service-desk-analyst-6-month-ftc/.