Full Description

Purpose of the role: This role will contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards. Responsibilities: Provide hardware and software support both locally and remotely for all Jurisdictions and escalate appropriately Be the first point of contact for all support or service calls on a daily or weekly basis Complete daily operations and manage all calls in accordance with the service desk process and procedures Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site Ensure that the Service Desk Manager is notified of any ongoing faults and training related support calls across all jurisdictions Liaise with the wider Support Team regarding outstanding Incidents and Service Request, and manage customer expectations Provide good customer service at all times striving to exceed client and business expectations Skills required: A minimum of 3-4 years' experience in a similar role Experience in Microsoft Office 365 and Windows 10 based operating systems An good understanding of PCs as well as mobile devices is a pre-requisite and any server/network experience would be a distinct advantage Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application Excellent personal skills -the role involves engaging with thebusiness users across all Jurisdictions and in a range of roles within the organisation Commitment to ongoing professional study and examinations is essential to succeed in the role

For more information please visit https://jobs.axalleine.je/job/service-desk-analyst-2028.aspx.

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