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Service Desk Technician

IT Enquire

Type:

Full Time

Full Description

Ports of Jersey is a diverse business with lots of unique locations and environments. We have equipment in offices, lighthouses, piers, runways and everything in-between, so you will experience our island landmarks from a different perspective.

The IT Service Desk Technician serves as the first point of contact for customers seeking technical assistance over the phone or email and within the Service Desk System. They perform remote troubleshooting through diagnostic techniques and pertinent questions.

Their primary goal is to determine the best solution based on the issue and details provided by the customer, aiming to resolve technical problems quickly and effectively.
Technicians also guide users through step-by-step solutions, clearly communicate technical instructions, and escalate unresolved issues to the next level of support personnel.

Additionally, they contribute to business efficiency by maintaining a high degree of customer service for all support queries and adhering to all service management principles.

We would consider a trainee for this role on a progression plan.

For more information please visit https://ports.pinpointhq.com/en/postings/5e3bea2b-d44d-478a-b796-03ae39f39896.

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