Service & Process Design Analyst
IT
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Full Description
Package- Circa £45,000
24 Days Holiday + Pension Scheme + Performance Bonus + Private Health + Dental Package + Death in Service
We are a global company at the forefront of technological innovation and offer many exciting employment opportunities across the Channel Islands and around the world. JT is actively seeking creative, innovative, team-oriented, agile and talented individuals who are passionate about our brand and its ongoing mission to become the partner of choice for global telecoms innovation.
We currently have a vacancy for a permanent opportunity as a Service & Process Design Analyst in our Service Design and Quality Management team.
The ideal candidate will lead on the service design process to support the successful introduction, change or withdrawal of service(s).
They will also lead and deliver on process improvement initiatives aligned to JT Business Units to improve customer experience or margin within agreed time, cost and quality.
Experience/ Qualifications
Ideal candidates will have strong business analytical skills, process design experience as well as being able to facilitate cross functional teams.
Applicants must have excellent attention to detail and be able to convey complex analytical, or technical subjects, in a method that can be understood by the target audience
This role requires the candidate to build strong relationships with JT Business Units ensuring requirements into Core Technical Services are clearly documented and demand is understood.
Lean Six Sigma Green Belt is desirable or must be attained within 12 months.
JT are committed to equality of opportunity for all staff and welcome applicants from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. To apply, please
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How to apply
To apply for this job please email https://jtglobal.taleo.net/careersection/jt_external/jobsearch.ftl?lang=en&portal=8105120380.
For more information please visit https://jtglobal.taleo.net/careersection/jt_external/jobsearch.ftl?lang=en&portal=8105120380.
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