Tuesday 03 October 2023
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Service Team Leader

Professional Services Enquire


Hours:Full Time

Full Description

Policy Overview: 

As a Team Leader, you will be accountable for the operational leadership and day to day running of a team of Account Executives, Business Partners and/or Relationship Support Executives. Get an exciting opportunity to be driving both individual and team performance ensuring delivery on key performance indicators, focusing on excellent service delivery. For this role, you will oversee the execution of the service plans, identifying and driving improvements within the business whilst promoting knowledge sharing.

Key Responsibilities:

  • Managing/developing 810 Account Executives/Onboarding Business Partners/ Relationship Support Executives to ensure the provision of excellent client service 

  • Shaping and delivering key strategic priorities, through proactive collaboration with senior stakeholders across the Crown Dependencies business 

  • Ensuring the team meets strict project deadlines which are regulatory, risk and control or commercially driven

  • Acting as a point of escalation for a vast array of issues and making complex risk-based exception decisions based on a wide range unique scenario 

  • Maintaining a deep understanding of the roles/processes of their functional/ regulatory environment and the commercial objectives of the business 

  • Identifying procedural improvement opportunities and driving continuous improvement, driving the creating capacity to grow agenda

  • Accounting for active identification of talent, recruitment, training, coaching, ongoing in role development and talent management of the team

  • Serving as a key negotiator between Relationship Teams and a wide variety of internal departments, including Senior Stakeholders, to drive delivery for clients 

Qualifications and Skills:

  • Proven leadership, social and communication skills with ability to communicate effectively across all levels to influence co-operation and drive delivery

  • Sound knowledge of banking and operational procedures, and ability to apply this knowledge when making risk-based decisions

  • Proven track record of developing employees to reach their full potential

  • Regulatory awareness 

  • Ability to demonstrate a logical and structured approach to achieving desired outcomes 

  • Ability to display high integrity and trust due to the sensitive nature of information handled

  • Understanding of the Banking Industry in respect to Client Satisfaction, Client Experience, Banking and core credit processes and platforms

For more information please visit https://jobs.recruitly.io/widget/apply/sheab99f0d65f8de4b72948a0404331a15e7.

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