Full Description

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TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Groups teams in 120 offices.

Job Purpose

The Trainee Administrator (TA) is an entry level position for someone who is seeking a career in offshore trust and company administration. The individual will receive structured training within one of our client services teams, working flexibly with colleagues to ensure appropriate and necessary support is available at all times.

Key Responsibilities

The primary focus of the role will be:

• Follow a tailored training program developed to meet the level of educational background and ensure the individual acquires the necessary skills to progress to a Client Administrator
• Support the team in the day to day administration of their clients in accordance with the companys policies and procedures and in compliance with local legal and regulatory requirements
• Process banking payments
• Organise and prepare documents/files for couriers
• Assist administrators in processing incoming and outgoing post
• Data input and maintenance as required
• Work flexibly with other administrative staff as required to ensure cover is available at all times
• Meet productivity target and input timesheet daily
• Provide general administrative support to the team, which may include printing, scanning, filing, binding of documents and photocopying

Candidate Profile:

• A minimum 5 GCSEs at C grade and above to include English Language and Maths, or 3 A-level Qualifications (C or above), or equivalent and/or a Graduate
• Expertise in all MS office packages (Word, PowerPoint, Excel, Outlook).
• Fluent in both written and spoken English.

Competencies

Operation Excellence:

• Strives to meet service standards.
• Understands personal development areas and is driven to 'bridge' gaps.
• Able to follow defined processes through basic problem solving.

Commercial Awareness:

• Basic Awareness of own role and how it integrates with the immediate team.
• Demonstrates understanding of the general environment in which TMF operates.

Leadership and Resource Management:

• Able to manage personal workload.

Interpersonal Skills:

• Tailors communication style to diverse audiences.
• Able to communicate clearly and act with courtesy.
• Responds to client needs in a timely and professional manner.

Client Excellence:

• Adheres to the values of TMF in all interactions, both internal and external
• Shows awareness of who their clients are and their business needs
• Responds promptly to client requests and whenever possible within agreed timelines
• Keeps promises made to clients and keeps them updated as appropriate
• Understand the consequences of poor service and confident to escalate issues when needed

Compliance:

• Acts with the highest level of integrity at all times
• Act in the best interests of TMF (taking into account the interests of TMF customers, where appropriate)
• Act in a professional manner and produce accurate and timely work product
• Will be clear, open and transparent in your communications with TMF colleagues and customers
• Promptly report any issues (or possible issues) you identify to your manager (or an appropriate member of the senior management team) for consideration and resolution
• Never make any statement that is misleading, false or deceptive

 

On Joining:

• Competitive Salary +
• Private Medical insurance for self & family which includes GP visits & eye tests
• Access to our employee assistance program which has access to counselling, virtual doctor, wellbeing apps, mindfulness and coaching
• Permanent Health Insurance
• Death in Service (Life Assurance) 4 times x salary
• Critical Illness
• Discretionary performance related bonus (which is linked to Company and individuals performance)
• Non contributory social club
• Working from Home Scheme Contribution 2020-2024 - All permanent staff can claim up to 400 over a 4 year cycle (contribution of 100 a year) towards an office desk, chair or broadband improvement (e.g. upgraded router)
• Access to the Global Business Academy suite of training
• Access to Go Fluent Language Learning
• The opportunity to participate and get involved in activities relating to ESG / CSR / D&I / Wellbeing

 

Completion of probation: (probation is 20 weeks)

• Defined contribution non-contributory pension scheme Employer contribution - 10%
• Fitness Club membership - 275 per year (receipts based)
• Supported training and study for professional qualifications relevant for your role
• Access to TMF Explorer Program to work from another location for up to 2 weeks

 

Holidays:

• 25.5 days rising scale based on completed years service

#LI-Hybrid

 

For more information please visit http://careers.tmf-group.com/cw/en/job/564329.

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