Saturday 04 February 2023
Select a region
News

Benson and Wedges: do you fancy a cigarette with those chips?!

Benson and Wedges: do you fancy a cigarette with those chips?!

Wednesday 30 November 2022

Benson and Wedges: do you fancy a cigarette with those chips?!

Wednesday 30 November 2022


A woman got more than she bargained for when she ordered some chips from Big J's, which were served with an unexpected extra topping.

Alicia Warren posted a photo on the infamous local Facebook group, 'Good or Bad Jersey Business', claiming that she had been served a fried cigarette as part of her portion of cheesy chips.

Alicia explained: "Me and my friends bought the chips on the 28 October, and were eating them when we found the rollie. We went to complain the same day, but the staff members working at Big J's said that they didn’t smoke rollies and showed us a pack of straights."

cig_in_chips_facebook_post.png

Pictured: Alicia's social media post gained a huge reaction on Facebook.

She said: "The staff proceeded to accuse us of putting the rollie in the chips when it had clearly been fried; the cigarette was orange-brown!

"They were also rude and spoke in Portuguese to my Portuguese friend saying: 'If it was me, I wouldn’t have given you a fresh set of chips’. So we made a complaint."

She added: "If the staff were polite then I wouldn’t have posted the image, however they were incredibly rude and disrespectful."

However, Alicia confirmed that the owner of Big J's has since been in contact and has reimbursed her. He also informed her that he was going to have an investigation.

Owner, Mark Cilliers said that he had spoken in depth with Alicia after the incident and understood that she felt upset.

He explained that, as the chips in question were served over a month ago, there was no possibility of tracking down the batch that they came from as "thousands of chips have been served between then and now!"

big_js_takeaway.png

Pictured: Big J's owner, Mark Cilliers, said that his takeaway maintains a four star Eat Safe Rating.

However, he agreed that the staff "didn't hand the situation well" and confirmed that "reminders and re-training will be given to staff about customer service and handling complaints."

Mr Cilliers expressed his confusion as to how the rolled-up cigarette had ended up in the chips, as none of the staff members working at Big J's smoked them. He added that the chips arrive pre-packaged from manufacturers in the UK who are "sterile" and "hypersensitive" when it comes to hygiene measures. 

The owner re-iterated that Big J's Takeaway maintains a four star Eat Safe Rating which was last updated in July this year. 

Sign up to newsletter

 

Comments

Comments on this story express the views of the commentator only, not Bailiwick Publishing. We are unable to guarantee the accuracy of any of those comments.

Once your comment has been submitted, it won’t appear immediately. There is no need to submit it more than once. Comments are published at the discretion of Bailiwick Publishing, and will include your username.

To place a comment please login

You have landed on the Bailiwick Express website, however it appears you are based in . Would you like to stay on the site, or visit the site?