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KPI pledge broken as key deadline passes

KPI pledge broken as key deadline passes

Wednesday 01 March 2023

KPI pledge broken as key deadline passes

Wednesday 01 March 2023

Performance metrics for the island’s most senior civil servant have yet to be finalised, the Chief Minister admitted to States Members yesterday, in spite of a government pledge to complete the task by the end of February.

Deputy Kristina Moore was quizzed on the key performance indicators for Chief Executive Suzanne Wylie as she faced questions without notice in the Assembly.

Deputy Lyndsay Feltham, Chair of the Public Accounts Committee, said her committee had been “surprised and concerned” to learn from Mrs Wylie at a hearing at the start of February that her KPIs were not finalised, in spite of her having been in post for a year.

Mrs Wylie said at the hearing on 1 February: “All ministers have made it really clear what their expectations are from me in terms of running the public services, but also in terms of delivering on the priorities they set.

“In terms of tracking that to KPIs, that is still a work in progress and will be completed by the end of this month.”

Responding to Deputy Feltham in the Assembly, the Chief Minister apologised for not responding to a letter sent by the PAC chair on 8 February, adding: “KPIs are a matter of importance to me and the Chief Executive – we are working with the States Employment Board and are in the final phase of agreeing them and look forward to seeing them agreed, measured and met.”


Pictured: Deputy Lyndsay Feltham, PAC Chair.

Deputy Feltham said that the failure to confirm the KPIs for more than a year since the Chief Executive took up her role did not suggest the government were treating it as a matter of urgency.

Deputy Moore said that the current government had only been in office since July and that she could not speak for the previous administration. Performance management for all employees was something the government took “extremely seriously”, she added.


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