What’s your prescription for A&E?

Tuesday 03 June 2014

Former patients are being asked what they thought of the care they were given in Jersey’s A&E department to find out if it is up to scratch.

An independent UK survey is being sent out to 850 randomly picked Islanders who were treated in the hospital in January this year.

Their responses will be used in a National Accident and Emergency Patient Survey to see how the department compares to those in the UK and help improve the service.

Deputy Director of Operations at the General Hospital Gary Kynman said: “We would urge anyone who receives a survey from the Picker Institute to take a few minutes to complete it. Feedback always helps us improve our patient care and there is no better method than asking Jersey patients about their experience within the Island’s Emergency Department.

“We want to know what we are doing well, and what we could improve. A&E is the gateway to emergency care in Jersey and an important part of the Island’s healthcare services, so it’s vital we get it right.

“Picker feedback is independent and compares us to other hospitals in the UK. We hope there will be a good response rate, and will report back on the results of the survey.”

Health has worked with the Picker Institute to produce surveys on the Hospital’s Day Surgery Unit, Maternity, Paediatric and Inpatient Services but this is the first time there has been one for A&E.

The department say those taking part in the survey won't have to share their medical records.