But the report highlights those donations are discretionary, and have fallen by 25%.
A lack of cash could seriously affect the work of the charity.
The charity’s core funder is Health and Social Services. According to the report its funding dropped by 2% last year resulting in a decrease in income of just over £4,500.
Social Security also slashed its contribution – from £18,000 in 2015 to just £6,000 in 2016.
This has forced the charity to cut its staff numbers and to impose a modesty pay rise.
Despite the challenges the board says it’s been “able to realise a number of key initiatives thanks to the careful planning and horizon scanning of previous years”. These include a new Client Relationship Management system.
But there are more problems to be faced. The lease on the charity’s current premises at St Paul’s Centre runs out in November, and it has to decide whether to stay and upgrade its facilities or to try and find a new home.
Summing up the past 12 months Citizens Advice says: “in 2016 over 11,000 clients made contact with us either in person, on the telephone or used our on-line services. Without our services many Islanders would struggle to manage their debt, legal problems or social issues.”