DFDS has said its timetable will be reviewed and enhanced on an “ongoing basis” in response to a blistering attack from the CEO of outgoing ferry operator Condor.
The Danish shipping company has responded to comments made by Christophe Mathieu in a strongly-worded email to customers earlier this week.
The Condor and Brittany Ferries CEO hit out at DFDS – which is due to begin its Jersey operations from 28 March – over a dearth of fast-ferry options to Poole, slower crossings to France and fewer sailings compared to Condor.
DFDS has issued a statement in response in which it stated that its now-published timetable servicing the island up to the end of September “aims to be both reliable and resilient”.
The statement continued: “In line with this commitment, DFDS has made a considerable investment into a fleet that can provide modern and comfortable accommodation for its travellers, the completion of which will impact some route availability at the start of operations but will meet the high standards we always aim to deliver.
“We acknowledge the strong history that connects Jersey to its previous operators and, as we step into this role, fully understand the concerns regarding changes in travel frequency and journey times.”
DDFS said that the new timetable would be reviewed and enhanced “on an ongoing basis” to ensure that the island remains well connected to France and the UK.
The statement added: “DFDS is focused on building a long-term partnership with Jersey, establishing a local team that can provide visibility and a human touchpoint to support its customers.
“We are excited to develop our future services in collaboration with the people of Jersey, exploring opportunities through DFDS’s ‘Global for Local’ approach, and embedding operations into Island life to become a valued part of the community.”