He’s the firm’s former Head of Service Assurance, in which he focused on delivering and handling the availability of Cloud and managed services.
In his new role, Mr Shellswell will lead the newly integrated network support team.
“This new role will allow me to have a positive impact on the Sure’s customer support process, and to focus my time on the development of our new support services and to meet the evolving demands of our customers,” he said.
“I’m looking forward growing our client base and working alongside the new team to drive positive results.”
Sure Chief Executive in Jersey, Paul Acton said: “Steve’s extensive experience in customer-centric roles gives me confidence that he will have a positive impact on support operations and the business as a whole. Steve has a deep understanding of the challenges our customers deal with in today’s world of complex IT services and under his strong leadership and knowledge, I am confident he will achieve our ambition to be the best-in-class service provider in the market.”
Pictured top: Steve Shellswell.