Two hotels in Jersey have had their customer service recognised by British Airways.
Grand Jersey Hotel & Spa and L’Horizon Beach Hotel & Spa have been given the British Airways Holidays Customer Excellence Award after guests of both hotels rated their stays 4.7 out of 5.
Feedback was collected from BA Holidays customers throughout 2024 and verified by independent review platform Feefo. Visitors rated the hotel on key aspects including service, cleanliness, location and sleep quality.
Hand Picked Hotels said the award was a “testament to the dedication and professionalism of the teams at both hotels, whose daily efforts help create a relaxed and welcoming environment”.
The hotel group shared that both hotels also ran internal “Employee of the Month” schemes to celebrate team members for “exceptional contributions to hospitality”.
Chef De Rang Shashini De Silva from the Grand Jersey Hotel & Spa was recognised in April by her colleagues, who described her as the “backbone” of the hotel’s restaurant Tassili.
Ms De Silva joined the team in May 2022 as a Food & Beverage Assistant and has since been promoted.
Simon Beynon, Sales Director at Hand Picked Hotels, said he was “immensely proud” to have won the award.
“It is a testament to our strong commitment to giving guests a treasured experience they’ll remember for years to come, and to our dedicated staff who are passionate about making our hotel a wonderful place to stay,” he said.
Mr Beynon believed the award showed that the “hard work of the Jersey hotel teams is making a real difference”.
Andrew Flintham, Managing Director at British Airways Holidays, said: “We are delighted to recognise and celebrate outstanding hotels that share our commitment to creating unforgettable experiences for our guests.
“This Customer Excellence Award highlights high-quality hotels we’re proud to work with and helps our customers make confident, informed choices – so they can truly enjoy their holidays.”
