OBJECTIVES:
- By the end of the course delegates will be able to :-
- Help staff to reach their fullest potential through coaching
- Motivate their team members to give of their best by setting clear, measurable standards of performance and targets
- Conduct face-to-face meetings and discussions effectively and confidently
- Plan and present information to their manager and their team
- Improve team problem-solving and planning techniques
METHOD:
The course is highly participative and practical with group discussions and role play
COURSE CONTENT:
THE SUPERVISOR'S ROLE RE-VISITED
- The supervisor's responsibilities to their manager, internal and external customers/clients and the organisation
- Reminder of leadership role and actions required to get the job done by building teams and developing individuals
- Using appropriate leadership style
IMPROVING COMMUNICATION SKILLS
- Barriers to interpersonal communication
- Skills of face-to-face communication, e.g. listening, questioning and giving/receiving feedback
- Using assertiveness skills by developing choices in behaviour
- Exercise
STAFF DEVELOPMENT AND COACHING
- Establishing best practice in motivation
- Conducting meaningful one-to-one meetings
- Appraisal, target setting and performance coaching
- Role plays
INTRODUCING CHANGE
- Role of supervisor in implementing change
- Simple aids to planning for change
- Problem-solving and fact-finding techniques to assist planning and involvement of the team
LEADING EFFECTIVE TEAM MEETINGS
- Benefits of regular communication with the team
- Identifying what information staff members need
- How to prepare and present a team brief and handle questions from the team
- Role play
SUMMARY AND ACTION PLANNING
Delegates will develop action plans for implementation on their return to work
When: July 04, 2017 - 9:00 to 17:00
Length: One Day
Location: Grand Hotel Park Suites
Course Fee: £325