Majority of flights and sailings on time

Tuesday 12 November 2019

Almost three quarters of flights left within 15 minutes of the scheduled time this summer, according to new figures released by Ports of Jersey.

Ports of Jersey's latest Quality of Service Report shows that of the 3,718 commercial flights that operated in the third quarter, 75% of them arrived within 15 minutes of the scheduled time, 73% departed within 15 minutes of the scheduled time and 33% of flights arrived earlier than expected.

 The average delay on both arriving and departing flights was of 16 minutes while1.3% of flights, both inbound and outbound, were cancelled.

Over the summer, 98.8% of passengers cleared security within 15 minutes. In terms of baggage reclaim, 90% of baggage were delivered from aircraft to carousel in under 20 minutes.

This follows a number of improvements to the layout of security and a move to bring the service provision in-house. Ports of Jersey have also started tracking and monitoring the security process to make sure appropriate resources and facilities are available.

At the harbour, 85% of sea sailings arrived or departed St. Helier within 30 minutes of the scheduled time with 2.1% of sailings cancelled during due to operational reasons during Q3.

Ports of Jersey have also revealed that  the 51 formal complaints they received over the summer were resolved within 10 days of reception. 65% of those related to the activities of one of POJ 's business partners.