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Staff at Health and Social Services in Jersey and Guernsey will have the opportunity to meet the co-creator of a major international care campaign next week as part of a dedicated study day at the Hospital.
"Hello, My Name Is....." is a campaign which encourages healthcare professionals to treat patients as people and reminds healthcare staff of the importance of introducing themselves before doing anything else.
It is supported by the lead in the Hospital for nursing and governance, Becky Sherrington and Chief Nurse Rose Naylor.
The study day will be held on Tuesday, in the Education Centre at the Hospital, and staff at Jersey Hospice Care will have their own event in the evening. Doctors who work at the Hospital will also have a presentation on the issue.
“Hello, My Names Is….” was founded by the late Dr Kate Granger, who, as a terminally ill cancer patient, started the campaign with a tweet when she noticed that during her own care and treatment for cancer, some staff did not introduce themselves.
The campaign and Study Day on Tuesday in Jersey is to encourage and remind healthcare staff about the importance of introductions in healthcare. Kate's husband, Chris Pointon, who continues the message with talks all over the world, will be in Jersey for the first time to talk about the importance of eye contact, compassion and communication with patients while delivering care.
At the time of founding the campaign, she said: "I firmly believe it is not just about common courtesy, but it runs much deeper. Introductions are about making a human connection between one human being who is suffering and vulnerable, and another human being who wishes to help. They begin therapeutic relationships and can instantly build trust in difficult circumstances. In my mind #hellomynameis is the first rung on the ladder to providing truly person-centred, compassionate care."
Becky said: “All our staff want to give the best care and compassionate treatment to patients. We get so much good feedback from patients about the warmth of staff, and the welcome they receive when they’re here. We want to make it even better and remembering to say “Hello, my name is…..” even on the busiest of days goes a long way to making someone feel confident and comfortable in unfamiliar hospital surroundings. When patients come in for treatment, whether it is a minor matter or something more serious, we know they can feel nervous or scared. So, a warm welcome goes a long way.
“We’re delighted to welcome Chris to Jersey and offer staff this great chance to be part of such a valuable and ongoing campaign.”
