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Media Release

Investment and Customer Focus Drive Growth at Sure

Investment and Customer Focus Drive Growth at Sure

Thursday 10 November 2016

Investment and Customer Focus Drive Growth at Sure


MEDIA RELEASE: The views expressed in this article are those of the author and not Bailiwick Express, and the text is reproduced exactly as supplied to us

Subscriber numbers at Sure in the Channel Islands and the Isle of Man (CIIM) grew by 4% in broadband and 2% in the mobile segment during the 3rd quarter of 2016, earning the firm plaudits from parent company, Batelco, which described the performance of Sure CIIM as “very pleasing,” when it released the Group’s Q3 results.

Sure’s continued growth across the islands has been driven by an ongoing programme of capital investment, which has this year seen its retail shops transformed into customer-friendly 21st century stores and comes on the back of a multi-million pound investment in Sure’s 4G mobile broadband network. 

The continued focus on the experience Sure customers receive is also paying dividends as islanders continue to choose Sure over other island operators. 

“Our latest results are very pleasing and show the value that Batelco places on continued investment in the islands,” said Eddie Saints, CEO of Sure CIIM. 

“It’s impossible to understate the importance that Sure places on continually improving the experience we provide our customers and these results show that this ongoing work is proving successful. 

“We will not, however, rest on our laurels and will continue to invest in capital projects as well as improving the experience for our customers. We’re currently undertaking a broadband enhancement project which will improve broadband speeds and the quality of Internet connectivity throughout Guernsey. This is just one example of how we’re developing infrastructure across the Channel Islands and Isle of Man, to ensure we are all well placed to make the most of the opportunities presented to us over the coming decades.”

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