Guernsey Water customers still have time to have their say

Guernsey Water is doing a final push to encourage as many islanders and businesses as possible to complete its customer survey.

Chris Hall, Guernsey Water’s Customer Service Manager said:  “This week is National Customer Services Week and with this our customers are particularly top of mind.  We’ve had a good response to our survey so far, but we would like to encourage even more people to tell us what they think about our services and performance across a board range of topics.” 

Guernsey Water launched its customer survey last month and it is due to close shortly.

Among other things, the survey asks respondents to provide feedback on Guernsey Water’s product reliability, service quality, billing and price issues as well as how well it communicates with customers.

The survey is being conducted by The Institute of Customer Service, an independent professional membership body that specialises in developing and improving customer service.