About Intertrust Intertrust
is a global leader in providing expert administrative services to
clients operating and investing in the international business
environment. The Company has more than 2,500 employees across 39 offices
and 28 jurisdictions in Europe, the Americas, Asia and the Middle-East.
Intertrust has leading market positions in selected key financial
markets, including the Netherlands, Luxembourg, Jersey and the Americas.
Intertrust delivers high-quality, tailored corporate, fund, capital
market and private wealth services to its clients, with a view to
building long-term relationships. The Company works with global law
firms and accountancy firms, multinational corporations, financial
institutions, fund managers, high net worth individuals and family
offices.Your PositionIntertrust
is a leading provider of fund administration and outsource services. We
put our clients at the heart of our business, providing accurate,
efficient and bespoke reporting to them and their investors. You will be
required to ensure client records are clearly and accurately updated
with all correspondence, communicate openly and honestly with clients on
a regular basis and establish good relationships with your clients and
team.Technical Attributes
Collaborate with your team to manage your client's portfolio, offering advice from our internal processes
Consider at all times the “Money Laundering” and “Know Your Clients” issues and report any concerns to the Compliance Team
Proactively keep up to date with current industry issues
Pro-actively take on additional responsibilities and administration tasks as required by your manager or clients
Client Care
Ensure
delivery of client service meets agreed service standards set by
Intertrust and the client, and is compliant with risk management
policies, procedures and practices.
Communicate openly and honestly with clients and your team on a regular basis
Pro - actively manage and develop client relationships, playing a key role in business development
Maintain client documents with integrity and with the highest level of confidentiality
People & Team
Review and manage the workload of team administrators on a daily basis reporting upwards to senior management
Be
Approachable and accessible to all team members, offering guidance and
development when required and assist in any training needs .
Provide new, innovative ideas on how to improve the efficiencies of daily tasks
Take care of and establish good relationships with all suppliers, team mates and clients
Financials
Accurately record all time spent dealing with client matters to ensure the client's are correctly invoiced
Review aged debt and other financial information as required and ensure that the debt management protocol is adhered to
Skills & Expertise
At least ICSA/STEP/ACCA qualified
Proven comprehensive experience within a Fund administration business
Knowledge of local legislation/Corporate Governance
Broad understanding of the wide range of fiduciary products offered by Intertrust globally
Strong people management skills and the ability to inspire and develop junior staff members
Effective communication and interpersonal skills
Ability to formulate, consider and select the most appropriate solutions