Place An Advert

Associate - IT Analyst Service Management (Help Desk – 1-2 Level Support)

IT Enquire

Type:

Full Time

Full Description

ASSOCIATE - IT ANALYST SERVICE MANAGEMENT (HELP DESK– 1-2 LEVEL SUPPORT)

Company
Stonehage Fleming is one of the world’s leading independently owned family offices and the largest in Europe, Middle East and Africa (EMEA), as measured by its breadth of services, geographic reach and by assets under management, advice and administration. Stonehage Fleming provides a range of services from long-term strategic planning and investments to day-to-day advice and administration to over 250 families of wealth. The Group employs over 560 people in 11 offices in 8 jurisdictions around the world.

Working Relationships
The full time position reports to the Senior Associate - Service Management Team Leader within the IT Department. Other working relationships include all members of the IT team, all users worldwide and external suppliers.
Overall PurposeThe individual will provide a level 1-2 end-user Service Desk support from our Jersey, St Helier office for the whole Group.

Principal Elements & Accountabilities

Ensure the support of end-user’s issues coming from phone calls and emails
Make sure that the Service Desk tickets have sufficient details for processing and full resolution information for the Knowledge Base
Participate in the end-user training
Monitor and maintain IT systems (troubleshooting)
Install, upgrade and maintain IT hardware, software and systems
Maintain IT validated documents and asset inventory
Help ensure Group IT policy is adhered to
Flexible approach to working hours: shift hours and on-call support

Qualifications and Experience

Post school qualification or apprenticeship
Relevant qualification or experience in IT
Proven relevant experience in supporting IT systems and in Microsoft Core Technologies is required: Windows Server, Exchange, Active Directory, MS Office
Proven relevant experience in supporting Citrix would be advantageous
Basic Knowledge in mail filtering products, communication and collaboration tools, video conferencing, backup and replication tools, protection tools, virtualisation basics, and networking

Skills

Fluent in English
Knowledge of Microsoft Core Technologies: Windows server, Exchange, Active Directory, MS Office
Technical hardware skills
Willingness to travel overseas when business requires

Competencies and Behaviours

Good interpersonal and communication skills
Ability to train users one-to-one and to groups
Appropriate communication to people at all levels
Prioritise different tasks and execute them accordingly
Plan ahead and take into calculation other people’s agendas
Apply with consistency the internal SOP (Standard Operation Procedures) and best practices
Proven analytical and problem-solving abilities
Team player who supports and works towards team goals
Keen to learn/acquire new skills and knowledge and read to share it with colleagues

If you would like to apply for this opportunity please email your CV to our Recruitment Inbox - jersey.recruitment@stonehagefleming.com, where your application will be processed by our HR Team accordingly.