Full Description

Package- Circa £35,00024 Days Holiday - Pension Scheme - Performance Bonus / Commission Scheme - Private Health – Dental Package  We are a global company at the forefront of technological innovation and offer many exciting employment opportunities across the Channel Islands and around the world.  JT is actively seeking creative, innovative, team-oriented, agile and talented individuals who are passionate about our brand and its ongoing mission to become the partner of choice for global telecoms innovation.
We currently have an exciting opportunity to join our Global Consumer Division as a Base Management Officer. The successful applicant will develop, manage and the implement the Base management strategy for the Consumer Unit to increase customer lifetime value, reduce churn and upsell. Key accountabilities will include:

• Analyse customer usage and spend data and apply segmentation based on value, usage, Customer Lifetime Value (CLV), overall products
• Manage the implementation of CRM tools that will provide Single Customer View (SCV), Single Household view (SHV) and Customer Lifetime View (CLV)
• Develop and manage the Consumer Unit base management strategy and roadmap
• Develop campaigns and offers targeted at upsell and retention of the existing base, and present the commercials at the relevant forums
• Ensure all product changes are communicated to customers in a timely and efficient manner in line with the regulated time frames

Applicants will analyse customer usage and spend data and apply segmentation based on value, usage, Customer Lifetime Value (CLV), overall products.
The role also includes supporting product managers with any changes to their portfolio that need communicating to customers.If you have an understanding of customer needs and creativity to develop marketing initiatives to increase customer lifetime value this may be the role for you.Ideal candidates will have:

• Previous experience of working within a marketing function
• A CIM Diploma or equivalent marketing/business degree (or gain it within 18 months of commencing role)
• Analytical and methodical minded

For more information please visit https://jtglobal.taleo.net/careersection/jt_external/jobsearch.ftl?lang=en&portal=8105120380.

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