Place An Advert

CI Service Operations Manager

Management Enquire

Type:

Full Time

Full Description

Package- Circa £70,000+26 Days Holiday + Pension Scheme + Performance Bonus + Private Health + Dental Package + Death in Service + 37.5 hours p/w + 5 Years Residency Required
Are you a customer service whizz? Do you love motivating teams? Are you passionate about delivering a fantastic service? Then this could be the perfect JT role for you

Reporting to Sara McCarthy our Head of CI Operations, this role will be responsible for leading the CI Customer delivery and Service experience for our on island GE customers across the Channel Islands. Working in conjunction with many teams and departments, this role will need to continually improve the customer experience while supporting our Global Enterprise Leadership team.

Desired Skills/Qualifications

A good working knowledge of finance and budgetary experience
Itil V3 and Lean Six Sigma certification preferred
Innovative thinking: Understanding of key market drivers and knowledge to exploit them
Highly numerical / analytical / excellent attention to detail
Passion for delivering high quality customer service

Essential Skills/Qualifications

Educated to ‘A’ Level or equivalent
Extensive experience leading large teams tackling complex operational challenges
Experience in a customer environment
Proven excellent people and process management skills
Strategic thinker with ability to articulate vision and develop plans to execute
Experience of managing commercial and contractual relationships (customer and supplier) and documentation

Does the thought of driving our customer experience forward excite you? Come and join us!JT are committed to equality of opportunity for all staff and welcome applicants from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To apply, please click here