Full Description

The Commercial Technical Delivery team supports technical delivery of projects, system maintenance, procurement and reactive support for PoJ commercial customers. The team are also responsible for the support and development of the internal Ports of Jersey security systems, including CCTV, access control and car parking systems.  

The Technical Support Engineer will deliver engineering and electrical solutions of varying complexity providing design, procurement, installation, commissioning, maintenance and support of various IT, audio visual (AV), control, and CCTV and security systems. 

Key Responsibilities

• Day to day support for reactive calls for external customer and internal PoJ systems 
• Ensuring maintenance and support of customer systems is done within the parameters set out in the appropriate SLA 
• Procurement – is responsible for the procurement of the appropriate hardware and software for all customer needs whether they are projects or for the continued service of a system. 
• Must ensure that all time and materials used in the support of systems or delivery of projects is recorded appropriately to support timely billing. 
• Identify opportunities for new business both with existing customers, and with new customers and escalate to Commercial Accounts Manager. 
• Development of complex solutions and quotations for customer requests, and responsible for ensuring all quotes for external customer works are approved by the Commercial Accounts Manager before they are passed to the customer. 
• Management of project delivery for external customers. 
• Work with and co-ordinate contractors in the delivery of projects and support of systems. 
• Ensure customer systems have up to date documentation to support ongoing maintenance and support. 
• Ensure all relevant Health and Safety guidelines are followed. 
• Maintain the stock of critical spares required to cover support commitments for external customers. 
• May be required to business partner areas for  internal PoJ technical support. 
• Provide support, maintenance and ongoing development of the internal Ports security systems, including CCTV, Access Control and Car Parking systems. 
• Must keep up to date with the latest technologies and offerings in line with the services offered by the commercial team. 

For more information please visit ports.pinpointhq.com.

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