A
vacancy has arisen within the BPP Customer Services Team for the role of
Customer Services Team Manager.
The
successful candidate will need to be highly organised, flexible and self-motivated
with the ability to work under pressure. Their main responsibility will be to
manage the Customer Services team to ensure that high standards of customer
care and GDPR are maintained. They will also be responsible for managing the scheduling
of courses and maximising the use of training rooms; ensuring delegate
registrations are managed effectively; ensure student records are maintained
accurately; manage the mock and computer based exam schedule and identify and
implement opportunities for continuous improvement in current process including
system change. They will also be responsible for managing the administration of
at least one Professional Qualification. This will include managing bookings;
processing invoices; organising course materials; liaising with Training
Managers when necessary; updating and maintaining student records and managing
mock exams.
Intermediate/advanced
experience of Excel and Outlook is also essential.