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Customer Services Team Manager

Administration Enquire

Type:

Full Time

Full Description

A vacancy has arisen within the BPP Customer Services Team for the role of Customer Services Team Manager. The successful candidate will need to be highly organised, flexible and self-motivated with the ability to work under pressure. Their main responsibility will be to manage the Customer Services team to ensure that high standards of customer care and GDPR are maintained. They will also be responsible for managing the scheduling of courses and maximising the use of training rooms; ensuring delegate registrations are managed effectively; ensure student records are maintained accurately; manage the mock and computer based exam schedule and identify and implement opportunities for continuous improvement in current process including system change. They will also be responsible for managing the administration of at least one Professional Qualification. This will include managing bookings; processing invoices; organising course materials; liaising with Training Managers when necessary; updating and maintaining student records and managing mock exams. Intermediate/advanced experience of Excel and Outlook is also essential.