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Deputy Head of Banking Operations

Finance Enquire

Type:

Full Time

Full Description

Kleinwort Hambros

31 million customers. 145,000 employees. 67 countries. But our success is built on the power of one: you. Whoever you are, wherever you come from and wherever you are going, we’ll give you the support, opportunities and inspiration to create the career you’ve always wanted – and build a life that’s uniquely yours.
Kleinwort Hambros has a wealth of experience in helping individuals, families, entrepreneurs, charities and their advisers to manage their financial assets, whether they are based in the UK or overseas.

The Role

At Kleinwort Hambros, we know how to simplify life’s financial challenges. We also understand the importance of creating a strong relationship with our clients. Driven by shared values of team spirit, commitment, responsibility and innovation, all our teams are focused on delivering a truly personal service. All our staff, regardless of their role, help create better, deeper, more personal relationships with our clients, while offering them a greater level of service and opportunity.
We understand the importance of creating strong relationships and are looking for ambitious individuals to join our growing team. Working within our Private Banking arena you will have a clear focus on our key fundamental of managing relationships as we serve several thousand clients with a strong British heritage and a portfolio of niche international teams. What makes us different? Our offering is extensive; we are one of the few that can deliver an end to end suite of asset management services.
Whilst experience is important, finding the right person who live and breathe our values is something we’re passionate about. We’ve got to where we are today by being full of team spirit and driving innovation. If you’re looking to build a lasting career here at Societe Generale, we encourage everyone to share the responsibility and commitment together.
You will manage the Banking Operations team ensuring this supports the requirements of the business and its stakeholders, across all 4 entities. The Banking Operations Team comprises teams in Jersey and Guernsey. The team manage the complex aspects of banking processing including general banking, payments, treasury back office, e-banking, cards, open banking, scanning and reception.

Roles and Responsibilities

Lead the team and manage the development of team members. Provide coaching, training and development opportunities, set and agree objectives and targets aligned with the business strategy.
Develop, document and control common, best practice procedures to accommodate the requirements of the various KH entities in compliance with Group policies, relevant local market regulatory requirements.
Ensure workable contingency plans exist and are regularly tested for all key processes, to ensure that the risk of errors is minimised.
Manage the implementation of change initiatives, communicating the business rationale and the impact of change on individuals, and ensuring that programme objectives are achieved.
To differentiate our service offering from our competitors by proactively driving industry leading service solutions to our Clients.

Skills and Experience

Substantial experience in the banking industry with a proven track record of people management and managing team is different locations.
A good understanding of the compliance and regulatory.
Experience in outsourcing and running vendor relationships/3rd party supplier management.
Able to consider options available and find best solution to meet customer needs; handling customer enquiries courteously, efficiently and professionally.

Desirable

Transformational and transactional change management experience.
Technical expert in the areas of responsibility, including PSD2, ISO20022, New Payment System, SWIFT, SEPA.
An understanding of cross border regulations relating to payments and cards