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Service Centre Quality Assurance Officer

Customer Services Enquire

Type:

Full Time

Full Description

Package- Circa £33,000 + 24 Days Holiday + Pension Scheme + Performance Bonus + Private Health + Dental Package + Death in Service +40 hours p/w + 5 years residency required
Do you love measuring? Are you driven by good customer service and positive experiences? Are you accurate with numbers and great with managing training plans and materials? Then this could be the perfect role for you. Reporting to our CI Service Centre Manager, Emma Wileman, this role is responsible for the accurate measuring of our CI Service Centre Representatives ensuring quality of delivery and accuracy of information. The role is also responsible for managing the training plan and materials of all new and existing Service Centre representatives.
We are a global company at the forefront of technological innovation and offer many exciting employment opportunities across the Channel Islands and around the world. JT is actively seeking creative, innovative, team-oriented, agile and talented individuals who are passionate about our brand and its ongoing missionto become the partner of choice for global telecoms innovation. Essential Experience, Skills &Qualifications

Educated to Minimum ‘A’ Level Standards and minimum GCSE level: English and Maths at Grade C or above
Minimum 3 years’ experience in a customer service environment

Desired Experience, Skills & Qualifications

Experience in Performance Management and Quality Management preferred
Operate a number of QM applications/computer systems

Does the thought of helping our CI Service Centre representatives be the best they can be excite you? Come and join us! #JobsAtJT
JT are committed to equality of opportunity for all staff and welcome applicants from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.To apply please go to:https://jtglobal.taleo.net/careersection/jt_external/jobsearch.ftl?lang=en&portal=8105120380