Full Description

Permanent Contract 24 Days Holiday + Pension Scheme + Performance Bonus + Private Health + Dental Package + Death in Service  37.5 hours per week   Do you enjoy working closely with clients? Are you interested in continuous improvement and service quality? Reporting to our Senior Service Delivery Manager, this role is responsible for Managing the Service Delivery for a specific set of client accounts.  The role will provide a focus on SLA management and customer satisfaction within the specified client base while ensuring that we have full compliance with all contractual service obligations and managing the end-to-end resolution of service incidents which impact on customer operations.  In addition, the role will ensure and monitor the processes that are in place to provide consistent service quality.  The role will also need to show continuous, demonstrable improvement of productivity and effectiveness for JT by working with Sales and Technical Design functions to identify areas for development within the client’s services.  The production of monthly and quarterly service reports for the specified client are also a major part of this role.    
Essential Experience, Skills & Qualifications Desired Experience, Skills & Qualifications ·          

• Strong client focus, with the ability to operate at prime customer contact level – typically at Senior Management/Director level
• Significant experience of leading and managing teams within an operational service delivery environment
• Demonstrable experience of having designed and implemented significant productivity improvements as well as customer satisfaction improvements
• Holder of relevant professional Service Management qualifications (e.g. ITIL/Prince2) would be an advantage
• Strong knowledge of JT Group service portfolio.
• Proven track record on results delivery; detail orientated and actions focussed individual
• Strong commercial and financial awareness, monitoring, co-ordination and budget ownership

    #WeAreJT

For more information please visit https://www.jtglobal.com/global/careers/.

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