Full Description

As IT Service Delivery Manager (SDM) you will be responsible for making sure that Islands’ products and services are seamlessly delivered to our internal and external customers, in an efficient, timely and cost effectively manner. You will be responsible for a variety of tasks, to include but not restricted to, leading project teams, rectifying reliability issues, monitoring progress against targets, tracking KPIs, and also assisting in the process of monitoring budgets.  

The role of a SDM is fundamentally user / customer-facing and as such you will display a unique blend of business and some technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time understanding problems and issues raised, and then find innovative solutions to resolve these issues to the benefit of the end user and ultimately the organisation.  

The core duties of SDM is to liaise with all internal functions to oversee and facilitate the delivery of superior IT services to the end-users.  One of the pivotal responsibilities of the SDM is to make sure that service delivery and service support processes are on track, to facilitate the consistent delivery of a high level of client service in an effective and cost-efficient manner.  

The IT SDM is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users, stakeholders and the IT department. The IT SDM role embraces both administrative and relationship roles, and is best suited for skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

Technical skills:  

• Expert knowledge of service delivery disciplines such as ITIL and Prince2
• Excellent computer skills and the ability to maximise business support software
• An informed and conversant knowledge of company IT budgets and finances
• Ability to manage conflicts of interest and offer suitable and logical resolutions
• Strong customer service, project management, and quality control skills
• Strong resource planning skills
• Excellent experience of managing 3rd parties and 3rd party delivered services
• Experience of conflict management and resolution

Interested? Apply today! 

 

How to apply

To apply for this job please email hr@islands.je.

For more information please visit https://www.islands.insure/about-us/work-for-us/.

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