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Parish-by-parish... Islanders invited to switch gas back on

Parish-by-parish... Islanders invited to switch gas back on

Friday 13 October 2023

Parish-by-parish... Islanders invited to switch gas back on

Friday 13 October 2023


St Helier residents are now able to turn on their gas supplies at the valve – and the island's other parishes should be able to do so later this evening.

A spokesperson for Island Energy, which has been working to restore supply since the network went down on Saturday morning, said that customers who were able to 'self-restore' in St Helier could now turn on their ECV (emergency control valve) and restore gas supply into their property.

St Brelade and St Peter are due to follow from 18:00 onwards, with the rest of the Island from 20:00 onwards.

The spokesperson continued: "It is important to follow the instructions of how to do this. If you haven't already received a letter with the instructions, they are on our website.

"If you do not want to turn the gas on yourself there is a form on our website, and we will get an engineer to visit you."

"Because the gas supply has been turned off, islanders may experience a delay upon turning it back on," the spokesperson added.

"This is normal. Please leave 10 minutes for the gas to restore before turning on your appliances.

"If after 10 minutes you can still smell gas, turn the emergency control valve off again, go outside of your property and call our gas escape number immediately: 755 555.

"Do not try to turn any appliances back on.

"If you try to turn on your emergency control valve (ECV) before we've restored gas to your area there is no safety risk, you simply won't have gas supply."

Customers that require an engineer visit have been notified.

The statement continued: "Island Energy will get to you over the next couple of days. You will receive communications from us informing you that an engineer will or has visited your property. If you have been out or away, you should have a slip through your letter box asking you to contact us to book an engineer visit."

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