Agilisys has laid out what it says is the truth behind its ill fated contract with the States of Guernsey.
The £200 million, 10-year agreement between the two was cancelled early by the States – with the government now appointing new businesses to deliver and service its IT needs through a multi-vendor approach.
Managing Partner of Agilisys Guernsey, Cheryl Bennet has said staff will continue to fulfil its side of the deal until the contract formally ends next month, but she has also hit back at the negative narrative around the situation.
“We are proud of our people,” she said.
“The local team we’ve built has consistently delivered with skill, resilience, and integrity. Their work has made a meaningful difference and deserves to be recognised, not undermined.
“The recent criticism directed at Agilisys is unjustified. It does not reflect the quality of our work, the integrity of our team, or the reality of the services we have delivered. We firmly reject the basis on which our contract was terminated and the assertions made about our performance.
“We are taking steps to ensure that the relevant facts are fully established and clearly understood. Our focus is on fairness, transparency, and recognising the dedication of the many individuals, many of them local, who have delivered vital services with professionalism and pride.”
The IT provider had been appointed in 2019, but Ms Bennet has sought to make clear that Agilisys has never been responsible for high profile problem areas such as in the Revenue Service.
She also sought to reiterate the findings of an independent review that found Agilisys was not at fault when the States IT services suffered a total failure in 2022. The infrastructure related problems included issues with air conditioning units and power supplies which were the responsibility of the States, not Agilisys she said.
The Agilisys team includes 40 staff working locally, supported by a wider UK network.
Ms Bennet says Agilisys has made “significant investments to help future-proof core digital infrastructure”.
She said they are very proud of some of the achievements realised, and will step away at the end of July having been professional and committed until the end.
“… our continuing commitment to Guernsey has never wavered,” she said.
“We are proud of our accomplishments. Our work has ranged from supporting the day-to-day delivery of public services to investing in the Digital Greenhouse to help grow the next generation of local digital entrepreneurs.”
“Over the next seven weeks, in line with the States’ instructions, we will continue to deliver IT services professionally and reliably until 31 July. After that point, Agilisys will no longer be responsible for the States’ systems. Until then, our priority remains to ensure continuity, stability, and doing our part to effect as smooth a transition as possible.”