The Which? survey was based on customer responses to key criteria that can be rated including seat pitch, punctuality, boarding, comfort, cabin environment, customer service and value for money.
It also gained praise from Which? – the largest consumer-representing body in the UK – for removing its “no-show’ clause, something which is being frowned upon by most parts of the industry.
“We are thrilled to be rated number one in this survey, that is ultimately determined by our customers. Whilst we may be a small airline, we pride ourselves on customer service and providing our customers with the best possible customer experience,” Chief Executive, Mark Darby, said.
“Our staff are our biggest asset and our dedicated team provide full customer support from booking to arriving at a destination. The individuals that make up a community airline cannot be underestimated, and I would like to thank all our staff for their contribution in achieving this rating.”
By comparison other well-known airlines are also listed within the survey, with Norwegian coming fourth, Easy Jet eleventh and British Airways fifteenth.
Malcolm Coupar, Aurigny Commercial Director added: “To be voted number one in this category alongside such notable company is great news and a great achievement for an airline of our size. We pride ourselves on customer service so the fact these results are based on the genuine experiences of our customers is really pleasing.”
Pictured: One of Aurigny’s fleet.