A global IT issue is affecting Aurigny’s services today with passengers needing to be manually checked in for flights.
The States-owned airline has enacted its Disaster Recovery Plan as a result, which means there has only been minor delays in its operation so far.
The airline confirmed its teams are working closely with its Passenger Service System supplier to restore the system following the outage which it says has affected “several airlines worldwide”.
Departing passengers are directly affected with Aurigny staff manually checking in customers at Guernsey, Southampton, and Gatwick airports.
“We advise all customers travelling today to please bring a copy of their booking reference and ID for airport check-in, and to arrive at the airport in good time – the check-in process is taking a little longer than usual and we thank everyone for their patience, understanding and kindness shown to our ground teams who are working really hard to get everyone where they need to be,” said an Aurigny spokesperson.
“Customers who have already checked-in online and have a boarding pass will be required to check-in at the airport desks to get a new boarding pass.
“For any customers looking to check the status of a flight today, they are advised to visit: aurigny.com/information/arrivals-departures.”
The IT issue also means that customers can’t currently book and make changes at Aurigny.com or via its call centre.
Customers who want to book are advised to check the website again later today.
Meanwhile a spokesperson for Guernsey Airport said “anyone passing through Guernsey Airport should check with their airline for updates”, and they should allow extra time for check in.