A weekly ‘Quiet Hour’ is being introduced at the Government of Jersey’s Customer Hub to create a calmer environment for Islanders accessing services.
From Thursday 1 October, the Union Street hub will hold a Quiet Hour every Thursday from 3pm.
During the hour, the lighting will be dimmed to a safe level, background music will be switched off and the volume of tannoy announcements will be reduced.
The initiative is aimed at reducing sensory stimulation for customers who may benefit from a quieter environment, including neurodivergent Islanders and people with sensory sensitivities.
It follows engagement with the Government’s Learning Disabilities team, which has supported Customer Hub staff in understanding how services can be made more inclusive.
Staff have also completed mandatory Hidden Disabilities training, as well as online Diversity, Equity and Inclusion training.
A Customer Hub spokesperson said the changes were intended to make accessing Government services easier for a wider range of Islanders.
They said: “Quiet Hour is a simple change that can make a meaningful difference for people who prefer a calmer environment when accessing services.
“By reducing noise and other sensory distractions, we hope to make it easier for more Islanders to access the support they need and create a welcoming and inclusive space for all.”
The Customer Hub provides access to a range of Government services and support on Union Street.
Quiet Hour will be open to everyone and customers will not need to book in advance.
