A legal case to obtain compensation for customers affected by a gas outage in October 2023 is “still progressing” – almost two years after the incident took place.
The Jersey Consumer Council annual report revealed the advocacy group is working with Advocate Philip Sinel on behalf of around 400 islanders who were left without gas for up to two weeks in October 2023 when a technical fault caused the supply to shut off.
Island Energy customers reacted with anger last year when told they would be credited £11.56 to compensate for the temporary lack of supply.
The Consumer Council annual report said: “Many islanders – some who’d been without hot water, or heating, for several weeks – were upset about this lack of adequate compensation.”
The advocacy group ran an online survey to assess concerns and the expenses incurred to consumers as a result of the outage. Over 400 islanders responded.
“Our Chairman is currently working with Advocate Philip Sinel, on behalf of these 400 consumers, to help them get adequate compensation,” the report said.
“Going into 2025, this legal case is still progressing.”
Elsewhere in the annual report, the Consumer Council said it continued to receive queries regarding the fact that many credit cards are unavailable to islanders, or are being withdrawn from customers in Jersey.
It said: “In 2023, the States Assembly supported a legislative tweak that will allow credit checking agencies to access Jersey’s official Register of Names and Addresses.
“We’re now awaiting this law to be passed and for Government officers to let us know a timeline for this.”
Other concerns raised by islanders included rising insurance costs, and Jersey residents being incorrectly charged both GST and VAT on online purchases.