Such humble words of kindness are just part of the job for the hospital’s quiet hero, Robin Boleat, who has spent nearly two decades moving patients with compassion and care.
Now, the long-serving porter of nearly 18 years has been named International Porter of the Year – an accolade he says he shares with his whole department.
Mr Porter was nominated by his colleagues and says it came as a “shock”.
“I was telling everybody”
Being nominated alone was an honour, he said – “I thought that was just brilliant. I was telling everybody… then I found out I had actually won.”
The title wasn’t just a national honour either, but international – something Robin relished.
Mr Boleat worked in retail for decades before switching roles due to changes in the industry.
His new role saw him take on responsibility for transporting patients on beds, trolleys, and wheelchairs throughout the hospital, helping move patients from trolleys to beds, carrying equipment, and assisting with security when needed.
While it might sound like a purely functional role to some, Robin explained that it has led to many poignant moments.
“Be kind, take an interest in people”
One memory that stands out was when a woman he comforted after a miscarriage returned years later with three children to thank him for his kindness that day.
“It’s moments like that when you realise you’ve made a difference,” he said.
“Sometimes you’re there to reassure someone about the treatment they’re having, or tell them you think they’re doing well or they’re going to be all right,” he said.
It’s for that reason, he explains, that anyone considering becoming a porter should “be kind, take an interest in people, and want to help”.
“This is recognition for the whole team”
“It’s not about chasing targets or sales like in retail – it’s about doing that little bit extra for someone else. It’s a very rewarding job,” he said.
Reflecting on his win, Robin said he felt a “little guilty because I’m winning an award for doing my job”, but added: “It’s really for all of us in the portering department.
“This is recognition for the whole team and the hospital on a bigger stage.”
