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Digitising your onboarding experience and process

Digitising your onboarding experience and process

Monday 14 November 2022

Digitising your onboarding experience and process

MEDIA RELEASE: The views expressed in this article are those of the author and not Bailiwick Express, and the text is reproduced exactly as supplied to us

Forged in Jersey from our deep understanding of regulation and technology, Vaiie solutions digitise experiences to enhance the way businesses meet their regulatory obligations.

Today’s clients are globally mobile and have a technology first expectation.  Vaiie recognises the challenges faced by organisations in verifying the identity of prospective and existing clients and why this matters in today’s fast paced environment where businesses are required to verify their customer’s identities.

Today’s compliance landscape is manual and complicated, leading to inefficiencies and fragmented processes which ultimately impact the customer’s experience.

Over the past few years, businesses have had to deal with increased regulation and this has led to larger compliance teams who are under increasing pressure to fulfil their obligations and ensure risk is managed in an appropriate manner, to the satisfaction of their board and regulators. 

We recognise not all tasks can be automated and have worked with leading industry specialists to build products which solve problems and provide solutions for everyday compliance challenges.  We know our clients want to enhance the way their compliance teams operate.  They need to reduce the time it takes to onboard customers, ensuring that they have all of the relevant documentation required to satisfy identity verification or regulatory requirements. 

Vaiie’s Identify product verifies customer identities in minutes with fast, secure and easy to use ID authentication, facial recognition and liveness checking.  By providing a simple mobile-first experience to the client, Identify allows you to control your own, branded, customer onboarding experience and enables the client to follow a simple and secure process to submit all of the relevant documentation required.  Our intelligent technology can drastically reduce onboarding time, cost and abandonment rate. It can also provide enhanced document analysis capabilities to reduce the risk of fake documents being accepted.

Both our clients and their customers benefit from our technology.  Customer experience is enhanced, time to onboard is reduced and our clients benefit in terms of enhanced risk management and greater productivity.

For more information, please visit our website: or email us at

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