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Businesses today are in a transitionary stage, shifting from the ‘old way of working’ to a much more flexible and modern approach. To support with this shift and provide solutions to IT challenges, Sure Business has introduced three levels of support as part of its Sure Business Suite.
The new offering has been divided into three packages – Essential, Enhanced and Flex. For businesses wishing to reduce operational costs, enhance their data security and upgrade IT infrastructure, these options offer varying levels of support, depending on the customers’ requirements.
The Suite offers Microsoft 365 Business or Enterprise Licenses which include Microsoft Office applications suited to the needs of each customer, who can also benefit from the use of new modern technology like Microsoft Copilot. Sure can then manage customers’ devices remotely or on-site, ensuring their data is secure and that there is minimal downtime for the business.
One of the most critical features is Sure’s Service Operations Centre – a contact point based locally and manned round-the-clock. With many of Sure Business’ customers operating at a significant scale with staff based around the world, this aspect of the Suite ensures that customers’ issues can be resolved quickly with minimal impact on their business.
Sure Business Suite is also an avenue for customers to improve their data security through the Cloud. Sure manages servers wherever they are hosted, whether that is in a private cloud, in Sure’s public cloud or on hyperscaler public clouds like Azure, and can also assist in migrating data to a new platform. Legacy hardware can be expensive to maintain, which is why Sure Business is keen to help customers understand the benefits of Public Azure or AWS, public cloud or dedicated hardware in their data centres.
Cybersecurity is a key priority for business today, many of which come under regular cyber-attacks. The Suite has security built in, and the Enhanced service includes not only technology to protect businesses, but also a set of security policies that align with the included cyber essentials certification, assuring customers that they have the framework to base their cyber security on.
David Salisbury, Enterprise Product Manager, said: “It has been very rewarding to work with some of our recent customers on a journey from legacy technology to a modern managed service. The feedback we have had from customers and their staff on how much easier their job is when they have confidence and flexibility in their it services has been wonderful.”
Are IT challenges impacting on the growth of your business?
Contact our expert team via our website to find out how Sure Business can support you – click here.
