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Airtel-Vodafone achieves national customer service accreditation

Airtel-Vodafone achieves national customer service accreditation

Tuesday 05 December 2017

Airtel-Vodafone achieves national customer service accreditation

Tuesday 05 December 2017

Airtel-Vodafone has been awarded a Customer Service Excellence (CSE) accreditation after being assessed by the national Centre of Assessment.

The telecoms company said they are the only retailer in Channel Islands to have achieved this recognition.

CSE lead assessor, Michael Lynch, said: "The organisation was clearly focussed on providing the best service for its customers. Staff that work for Airtel-Vodafone came across as being firmly committed to the success of the organisation through the provision of effective services to the many people that came into contact with them. This has been a very good review for Airtel-Vodafone and there was excellent evidence of that benefiting from working with the Customer Service Excellence framework."

Amanda Vye, Airtel-Vodafone Head of HR said: "Operating in a small island community in such a crowded market place, commitment to excellent customer has to be at the heart of everything we do, so it’s pleasing to see such a fantastic assessment reflecting our core values.

"We are committed to continually enhancing service delivery for our customers and our move to a flagship store and head office in Jersey has already seen improvement in the way the customer interaction is managed, with all front facing and customers teams under one roof. Combine that with the regulator’s, CICRA’s, recent independent mobile satisfaction survey result which show us to have the Channel Islands most satisfied customers, it’s a great testament the dedication of each and every one of our team members. There is still more work to do, but it’s a great platform to build on."

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